Your work. Your records.
Bill and Account Collector Workplace Records
Collection work involves account status, customer responses and instructions about repayment arrangements. For an employment concern, describe your assigned queue and decision authority without reproducing debtor histories. The account outcome and the employer’s treatment of you are separate questions that need their own chronology.
Call now(800) 800-5555Free initial case evaluation. Representation depends on work state and case eligibility. This guide explains record preparation; it does not determine whether a legal claim exists.
A record map for your role
What to organize first
Authority limits
Record the arrangement instructions given to you and which exceptions required approval.
Target changes
Keep your own performance target and revisions with the evaluation period they cover.
Complaint chronology
List the interaction, manager explanation and your response without retaining debtor identities.
Start with the work you actually do
Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account, preparing statements to credit department if customer fails to respond, initiating repossession proceedings or service disconnection, and keeping records of collection and status of accounts.
O*NET classifies this occupation as Bill and Account Collectors (43-3011.00). Its description covers a typical occupation, not every workplace or individual job. It does not establish employee status, overtime eligibility or employer misconduct.
- Record information about financial status of customers and status of collection efforts.Source task 2474 · updated 08/2018
- Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.Source task 2475 · updated 08/2018
- Locate and monitor overdue accounts, using computers and a variety of automated systems.Source task 2473 · updated 08/2018
- Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.Source task 2481 · updated 08/2018
A reference point for your pay records
May 2025 wage estimates by state
Compare your pay records with published BLS estimates for Bill and Account Collectors (SOC 43-3011). These describe an occupation across employers. They are not a required pay rate, an overtime calculation, or evidence of discrimination or unpaid wages.
Select your work state to see its published pay range. No personal pay information is requested or sent.
The 25th and 75th percentiles mark the middle half of the estimated wage distribution; the median is its midpoint. Actual pay can differ with experience, employer, location and duties. Hourly and annual figures are shown as published, without converting one into the other.
All published state estimates for this occupation
| State | Hourly 25th | Hourly median | Hourly 75th | Annual median |
|---|---|---|---|---|
| Alabama | $17.66 | $19.39 | $22.58 | $40,330 |
| Alaska | $23.38 | $29.24 | $30.51 | $60,810 |
| Arizona | $20.62 | $22.95 | $26.71 | $47,740 |
| Arkansas | $16.79 | $18.80 | $22.13 | $39,110 |
| Connecticut | $23.08 | $27.85 | $31.17 | $57,930 |
| Delaware | $19.58 | $22.44 | $27.17 | $46,680 |
| Florida | $18.89 | $22.31 | $25.18 | $46,410 |
| Georgia | $18.45 | $22.26 | $25.91 | $46,300 |
| Hawaii | $23.03 | $25.76 | $29.63 | $53,570 |
| Idaho | $18.27 | $20.14 | $23.72 | $41,880 |
| Indiana | $18.78 | $21.75 | $24.12 | $45,240 |
| Iowa | $18.25 | $22.12 | $28.62 | $46,000 |
| Kansas | $17.84 | $22.00 | $25.82 | $45,760 |
| Kentucky | $20.22 | $23.24 | $26.90 | $48,330 |
| Louisiana | $17.18 | $18.81 | $22.65 | $39,130 |
| Maine | $22.26 | $23.51 | $27.34 | $48,890 |
| Michigan | $18.85 | $22.66 | $26.47 | $47,130 |
| Minnesota | $18.42 | $23.84 | $30.09 | $49,580 |
| Mississippi | $15.52 | $18.11 | $22.07 | $37,680 |
| Missouri | $16.46 | $20.08 | $24.57 | $41,760 |
| Montana | $19.53 | $21.84 | $24.01 | $45,420 |
| Nebraska | $17.79 | $20.78 | $23.18 | $43,210 |
| New Hampshire | $19.44 | $21.37 | $26.15 | $44,450 |
| New Mexico | $19.72 | $22.38 | $26.36 | $46,560 |
| New York | $18.89 | $22.68 | $28.62 | $47,170 |
| North Carolina | $15.56 | $20.63 | $23.55 | $42,910 |
| North Dakota | $18.22 | $22.43 | $24.75 | $46,660 |
| Ohio | $18.07 | $22.23 | $26.26 | $46,230 |
| Oklahoma | $16.71 | $21.55 | $25.42 | $44,820 |
| Pennsylvania | $18.96 | $22.43 | $26.99 | $46,660 |
| Rhode Island | $22.69 | $25.00 | $28.67 | $52,000 |
| South Dakota | $18.93 | $22.42 | $23.42 | $46,620 |
| Tennessee | $17.54 | $19.68 | $23.18 | $40,920 |
| Texas | $18.04 | $21.97 | $25.28 | $45,710 |
| Utah | $18.11 | $21.75 | $24.51 | $45,240 |
| Vermont | $24.28 | $27.71 | $29.80 | $57,630 |
| Virginia | $17.26 | $21.04 | $26.26 | $43,770 |
| West Virginia | $19.03 | $21.14 | $22.13 | $43,960 |
| Wisconsin | $21.00 | $23.60 | $28.82 | $49,090 |
| Wyoming | $18.73 | $20.25 | $21.23 | $42,110 |
“Not published” preserves unavailable or suppressed source cells. “Above reporting limit” preserves a top-coded source value without inventing a number. A missing state estimate does not establish service eligibility. The data describe wage and salary employment; they do not measure self-employment income.
Source: BLS May 2025 state workbook · OEWS tables · BLS technical notes. Use your own schedule, pay statement and compensation terms to identify the question you want reviewed.
Clarify account and arrangement authority
Describe the type of accounts assigned and the limits on repayment arrangements you could offer. Note changed scripts or instructions and where approval was required. If a complaint prompted discipline, distinguish your recollection from the account of the interaction later provided by management.
Explain performance measures
Identify whether feedback used contacts, arrangements, payments or another measure, and the period covered. Record queue changes or system problems you reported. Use your own permitted target notice and evaluation rather than downloading account-level data to recreate a team’s performance comparison.
Exclude private financial details
Do not copy debtor addresses, balances, bank details, recordings or credit information into personal storage. Identify relevant interaction records by type and date for controlled review. Keep your compensation terms, schedule and questions about disputed pay entries separate from customer financial material.
Choose your next step
Review the workplace retaliation guide, unpaid wages guide, or discrimination guide if those concerns fit your experience. A job title alone does not establish a claim.
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