Your work. Your records.
Concierge Workplace Records Guide
Concierge work may involve several guest requests at once, with completion depending on outside providers or other departments. For an employment concern, separate the request you received from arrangements confirmed by others and the follow-up assigned to you.
Call now(800) 800-5555Free initial case evaluation. Representation depends on work state and case eligibility. This guide explains record preparation; it does not determine whether a legal claim exists.
A record map for your role
What to organize first
Pending request
Record the general service step waiting on another provider or department at handoff.
Coverage change
Note who reassigned the service desk or added duties during the work period.
Feedback timing
Describe when a concern was raised and the explanation given without identifying the guest.
Start with the work you actually do
Assist patrons at hotel, apartment, or office building with personal services. May take messages; arrange or give advice on transportation, business services, or entertainment; or monitor guest requests for housekeeping and maintenance.
O*NET classifies this occupation as Concierges (39-6012.00). Its description covers a typical occupation, not every workplace or individual job. It does not establish employee status, overtime eligibility or employer misconduct.
- Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.Source task 4529 · updated 08/2025
- Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.Source task 20259 · updated 08/2025
- Provide directions to guests.Source task 20260 · updated 08/2025
- Order flowers for guests.Source task 21203 · updated 08/2025
A reference point for your pay records
May 2025 wage estimates by state
Compare your pay records with published BLS estimates for Concierges (SOC 39-6012). These describe an occupation across employers. They are not a required pay rate, an overtime calculation, or evidence of discrimination or unpaid wages.
Select your work state to see its published pay range. No personal pay information is requested or sent.
The 25th and 75th percentiles mark the middle half of the estimated wage distribution; the median is its midpoint. Actual pay can differ with experience, employer, location and duties. Hourly and annual figures are shown as published, without converting one into the other.
All published state estimates for this occupation
| State | Hourly 25th | Hourly median | Hourly 75th | Annual median |
|---|---|---|---|---|
| Alabama | $13.96 | $14.48 | $16.78 | $30,120 |
| Arizona | $17.15 | $18.01 | $20.01 | $37,460 |
| Arkansas | $14.24 | $15.07 | $17.57 | $31,340 |
| Connecticut | $17.24 | $19.50 | $23.59 | $40,550 |
| Delaware | $15.00 | $15.59 | $15.59 | $32,420 |
| Florida | $15.82 | $17.15 | $20.71 | $35,660 |
| Georgia | $15.46 | $16.33 | $18.56 | $33,960 |
| Hawaii | $23.33 | $28.89 | $30.81 | $60,090 |
| Idaho | $15.89 | $16.71 | $17.45 | $34,760 |
| Indiana | $12.87 | $16.43 | $22.06 | $34,160 |
| Iowa | $18.12 | $19.27 | $22.53 | $40,080 |
| Kansas | $11.87 | $16.99 | $20.10 | $35,340 |
| Kentucky | $13.61 | $15.09 | $18.64 | $31,390 |
| Louisiana | $14.06 | $15.07 | $17.00 | $31,340 |
| Maine | $20.06 | $21.80 | $25.64 | $45,330 |
| Michigan | $15.49 | $17.19 | $19.07 | $35,740 |
| Minnesota | $17.29 | $17.73 | $19.05 | $36,880 |
| Mississippi | $14.77 | $17.00 | $17.25 | $35,360 |
| Missouri | $14.43 | $16.00 | $17.58 | $33,280 |
| Montana | $15.94 | $18.04 | $22.02 | $37,520 |
| Nebraska | Not published | Not published | Not published | Not published |
| New Hampshire | $17.84 | $18.73 | $20.09 | $38,950 |
| New Mexico | $16.23 | $17.19 | $21.44 | $35,740 |
| New York | $22.58 | $27.68 | $29.48 | $57,570 |
| North Carolina | $15.02 | $16.72 | $19.32 | $34,780 |
| Ohio | $14.89 | $17.14 | $18.13 | $35,660 |
| Oklahoma | $11.40 | $14.39 | $16.33 | $29,930 |
| Pennsylvania | $16.89 | $19.02 | $21.50 | $39,560 |
| Rhode Island | $23.30 | $26.37 | $26.37 | $54,850 |
| Tennessee | $14.79 | $16.98 | $18.34 | $35,320 |
| Texas | $15.28 | $17.34 | $19.17 | $36,070 |
| Utah | $16.88 | $18.53 | $22.00 | $38,550 |
| Vermont | $17.79 | $21.93 | $21.94 | $45,610 |
| Virginia | $16.90 | $18.29 | $20.74 | $38,050 |
| West Virginia | $13.91 | $16.89 | $23.27 | $35,130 |
| Wisconsin | $19.23 | $19.45 | $20.54 | $40,460 |
| Wyoming | $24.84 | $25.03 | $28.95 | $52,060 |
“Not published” preserves unavailable or suppressed source cells. “Above reporting limit” preserves a top-coded source value without inventing a number. A missing state estimate does not establish service eligibility. The data describe wage and salary employment; they do not measure self-employment income.
Source: BLS May 2025 state workbook · OEWS tables · BLS technical notes. Use your own schedule, pay statement and compensation terms to identify the question you want reviewed.
Describe the service sequence
Record the general request category and when it reached your station. Note whether a reservation or delivery depended on availability or another department. Keep a request awaiting confirmation separate from one that had been completed.
Trace handoffs and feedback
Identify who took responsibility when your shift or assignment changed. If a service was questioned, record the stated concern and what information you had at the time. Do not assume that a later complaint proves an earlier instruction was ignored.
Protect guest privacy
Do not retain guest names, room details, itineraries, preferences or payment information. Use your own schedule and permitted employment messages. Identify the relevant service record and its custodian without exporting the guest history.
Choose your next step
Review the workplace retaliation guide, unpaid wages guide, or discrimination guide if those concerns fit your experience. A job title alone does not establish a claim.
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