Your work. Your records.
Counter and Rental Clerk Workplace Records
Counter and rental work may involve explaining terms, accepting payment and resolving questions when an item is returned. If an employment concern stems from one transaction, describe the stages and instructions rather than relying on its final charge. Keep the focus on your own duties, schedule and employer response without collecting customer records.
Call now(800) 800-5555Free initial case evaluation. Representation depends on work state and case eligibility. This guide explains record preparation; it does not determine whether a legal claim exists.
A record map for your role
What to organize first
Policy and authorization
Identify the rental or service policy you received and the manager approval relevant to a disputed fee, credit or return decision.
Shift duties
Note counter coverage, preparation and item-handling work alongside your own time entry, including any assignment change.
Feedback chronology
List the customer event, management explanation and your response in date order without saving private customer documents.
Start with the work you actually do
Receive orders, generally in person, for repairs, rentals, and services. May describe available options, compute cost, and accept payment.
O*NET classifies this occupation as Counter and Rental Clerks (41-2021.00). Its description covers a typical occupation, not every workplace or individual job. It does not establish employee status, overtime eligibility or employer misconduct.
- Compute charges for merchandise or services and receive payments.Source task 678 · updated 08/2019
- Receive orders for services, such as rentals, repairs, dry cleaning, and storage.Source task 689 · updated 08/2019
- Explain rental fees, policies, and procedures.Source task 687 · updated 08/2019
- Provide information about rental items, such as availability, operation, or description.Source task 691 · updated 08/2019
A reference point for your pay records
May 2025 wage estimates by state
Compare your pay records with published BLS estimates for Counter and Rental Clerks (SOC 41-2021). These describe an occupation across employers. They are not a required pay rate, an overtime calculation, or evidence of discrimination or unpaid wages.
Select your work state to see its published pay range. No personal pay information is requested or sent.
The 25th and 75th percentiles mark the middle half of the estimated wage distribution; the median is its midpoint. Actual pay can differ with experience, employer, location and duties. Hourly and annual figures are shown as published, without converting one into the other.
All published state estimates for this occupation
| State | Hourly 25th | Hourly median | Hourly 75th | Annual median |
|---|---|---|---|---|
| Alabama | $13.74 | $16.91 | $20.04 | $35,170 |
| Alaska | $18.81 | $20.89 | $24.37 | $43,450 |
| Arizona | $18.22 | $21.12 | $27.04 | $43,920 |
| Arkansas | $14.01 | $16.80 | $22.32 | $34,940 |
| Connecticut | $17.34 | $18.99 | $24.74 | $39,490 |
| Delaware | $16.89 | $18.56 | $23.20 | $38,600 |
| Florida | $15.09 | $18.21 | $22.42 | $37,870 |
| Georgia | $16.00 | $18.56 | $22.66 | $38,590 |
| Hawaii | $17.78 | $21.36 | $25.00 | $44,420 |
| Idaho | $16.43 | $18.93 | $23.30 | $39,370 |
| Indiana | $14.26 | $17.64 | $21.68 | $36,680 |
| Iowa | $17.27 | $18.73 | $23.17 | $38,960 |
| Kansas | $16.04 | $18.80 | $28.89 | $39,090 |
| Kentucky | $15.04 | $18.75 | $22.96 | $38,990 |
| Louisiana | $13.42 | $16.78 | $21.25 | $34,910 |
| Maine | $18.23 | $22.53 | $24.70 | $46,870 |
| Michigan | $16.70 | $18.92 | $23.63 | $39,350 |
| Minnesota | $17.76 | $21.56 | $27.58 | $44,850 |
| Mississippi | $14.12 | $17.39 | $22.57 | $36,160 |
| Missouri | $16.37 | $18.23 | $24.15 | $37,920 |
| Montana | $17.75 | $21.11 | $23.83 | $43,900 |
| Nebraska | $14.14 | $17.53 | $21.07 | $36,450 |
| New Hampshire | $18.56 | $22.72 | $30.00 | $47,250 |
| New Mexico | $14.15 | $17.11 | $20.66 | $35,580 |
| New York | $18.74 | $22.25 | $27.95 | $46,270 |
| North Carolina | $15.23 | $18.38 | $22.87 | $38,230 |
| North Dakota | $17.29 | $21.45 | $27.72 | $44,620 |
| Ohio | $14.93 | $18.56 | $24.06 | $38,590 |
| Oklahoma | $14.27 | $17.87 | $22.28 | $37,160 |
| Pennsylvania | $16.09 | $20.63 | $24.32 | $42,910 |
| Rhode Island | $18.04 | $22.29 | $28.53 | $46,360 |
| South Dakota | $13.97 | $17.50 | $20.50 | $36,400 |
| Tennessee | $15.03 | $18.25 | $22.41 | $37,960 |
| Texas | $15.00 | $17.91 | $22.03 | $37,250 |
| Utah | $16.00 | $18.05 | $23.31 | $37,550 |
| Vermont | $18.96 | $23.29 | $28.09 | $48,430 |
| Virginia | $17.92 | $21.89 | $28.27 | $45,540 |
| West Virginia | $13.39 | $16.72 | $20.36 | $34,780 |
| Wisconsin | $17.62 | $21.98 | $27.60 | $45,720 |
| Wyoming | $17.75 | $21.09 | $23.65 | $43,860 |
“Not published” preserves unavailable or suppressed source cells. “Above reporting limit” preserves a top-coded source value without inventing a number. A missing state estimate does not establish service eligibility. The data describe wage and salary employment; they do not measure self-employment income.
Source: BLS May 2025 state workbook · OEWS tables · BLS technical notes. Use your own schedule, pay statement and compensation terms to identify the question you want reviewed.
Separate checkout, return and adjustment
Describe the item category, your assigned role and the policy you were instructed to apply. Note whether a later fee or credit required a manager’s approval. Distinguish a condition you observed at return from information supplied by another worker. Avoid concluding that a disputed charge proves an error by a particular person when the underlying sequence remains unclear.
Explain duties beyond the service counter
List preparation, item checks, cleaning or administrative work relevant to your shift and whether you were covering several functions. Compare the sequence with your own schedule and recorded hours. If a supervisor changed an assignment or time entry, keep permitted messages and your correction request. A transaction timestamp may show a customer interaction but not every task surrounding it.
Keep customer documents out of your file
Do not retain identification scans, payment details, customer agreements or private contact information for an employment dispute. Identify a relevant transaction record by type and location without copying it. Keep your own warning, review and response intact when permitted. Where a customer complaint prompted action, separate what you directly observed from the description relayed to you by management.
Choose your next step
Review the workplace retaliation guide, unpaid wages guide, or discrimination guide if those concerns fit your experience. A job title alone does not establish a claim.
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