Your work. Your records.
Hotel Desk Clerk Workplace Records
Hotel desk work may connect check-in, room assignments, payment processing and coordination with housekeeping. A workplace concern can cross shifts, making the handover important. Start with the shift and duty you handled, then describe the instruction or event without using guest identities or private reservation details to explain your employment experience.
Call now(800) 800-5555Free initial case evaluation. Representation depends on work state and case eligibility. This guide explains record preparation; it does not determine whether a legal claim exists.
A record map for your role
What to organize first
Shift handover
List the information received, action taken and update passed to the next shift, using general room-status descriptions without guest details.
Authorization trail
Identify who could approve the disputed charge, refund or room decision and the relevant policy instruction provided to you.
Personal time and feedback
Keep your own schedule, time correction and employment feedback together, separating them from reservation and payment records.
Start with the work you actually do
Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
O*NET classifies this occupation as Hotel, Motel, and Resort Desk Clerks (43-4081.00). Its description covers a typical occupation, not every workplace or individual job. It does not establish employee status, overtime eligibility or employer misconduct.
- Make and confirm reservations.Source task 2620 · updated 08/2026
- Greet, register, and assign rooms to guests of hotels or motels.Source task 2610 · updated 08/2026
- Verify customers' credit, and establish how the customer will pay for the accommodation.Source task 2611 · updated 08/2026
- Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.Source task 2617 · updated 08/2026
A reference point for your pay records
May 2025 wage estimates by state
Compare your pay records with published BLS estimates for Hotel, Motel, and Resort Desk Clerks (SOC 43-4081). These describe an occupation across employers. They are not a required pay rate, an overtime calculation, or evidence of discrimination or unpaid wages.
Select your work state to see its published pay range. No personal pay information is requested or sent.
The 25th and 75th percentiles mark the middle half of the estimated wage distribution; the median is its midpoint. Actual pay can differ with experience, employer, location and duties. Hourly and annual figures are shown as published, without converting one into the other.
All published state estimates for this occupation
| State | Hourly 25th | Hourly median | Hourly 75th | Annual median |
|---|---|---|---|---|
| Alabama | $12.65 | $13.49 | $14.34 | $28,050 |
| Alaska | $17.40 | $18.03 | $20.00 | $37,500 |
| Arizona | $16.01 | $17.25 | $17.97 | $35,880 |
| Arkansas | $12.65 | $13.61 | $14.38 | $28,300 |
| Connecticut | $17.37 | $17.79 | $18.37 | $37,000 |
| Delaware | $15.00 | $17.18 | $17.80 | $35,730 |
| Florida | $15.10 | $16.84 | $18.09 | $35,030 |
| Georgia | $12.75 | $14.00 | $16.60 | $29,130 |
| Hawaii | $24.63 | $28.42 | $31.66 | $59,110 |
| Idaho | $13.87 | $16.28 | $17.28 | $33,870 |
| Indiana | $14.20 | $16.00 | $17.11 | $33,280 |
| Iowa | $13.90 | $14.71 | $16.85 | $30,590 |
| Kansas | $13.76 | $14.30 | $16.47 | $29,750 |
| Kentucky | $13.03 | $14.41 | $16.61 | $29,970 |
| Louisiana | $11.30 | $13.18 | $14.20 | $27,420 |
| Maine | $17.00 | $17.97 | $21.28 | $37,380 |
| Michigan | $14.35 | $16.28 | $17.28 | $33,870 |
| Minnesota | $15.25 | $17.46 | $18.50 | $36,320 |
| Mississippi | $11.01 | $13.12 | $13.77 | $27,300 |
| Missouri | $14.50 | $16.62 | $17.61 | $34,560 |
| Montana | $15.42 | $16.99 | $17.78 | $35,330 |
| Nebraska | $14.06 | $15.14 | $16.94 | $31,490 |
| New Hampshire | $17.38 | $17.93 | $20.20 | $37,300 |
| New Mexico | $13.58 | $14.09 | $16.05 | $29,300 |
| New York | $17.22 | $18.55 | $23.23 | $38,590 |
| North Carolina | $13.42 | $14.38 | $17.00 | $29,900 |
| North Dakota | $16.16 | $16.60 | $17.03 | $34,530 |
| Ohio | $14.08 | $14.73 | $16.48 | $30,630 |
| Oklahoma | $11.35 | $13.29 | $14.04 | $27,630 |
| Pennsylvania | $13.80 | $15.06 | $17.09 | $31,330 |
| Rhode Island | $17.66 | $18.19 | $19.02 | $37,840 |
| South Dakota | $14.22 | $14.69 | $16.66 | $30,550 |
| Tennessee | $13.51 | $14.50 | $16.86 | $30,160 |
| Texas | $12.88 | $14.25 | $16.93 | $29,630 |
| Utah | $15.35 | $17.43 | $18.41 | $36,250 |
| Vermont | $17.55 | $21.61 | $22.43 | $44,940 |
| Virginia | $14.24 | $16.00 | $17.29 | $33,270 |
| West Virginia | $11.07 | $12.90 | $13.41 | $26,830 |
| Wisconsin | $14.72 | $17.00 | $17.59 | $35,360 |
| Wyoming | $14.02 | $16.85 | $21.55 | $35,050 |
“Not published” preserves unavailable or suppressed source cells. “Above reporting limit” preserves a top-coded source value without inventing a number. A missing state estimate does not establish service eligibility. The data describe wage and salary employment; they do not measure self-employment income.
Source: BLS May 2025 state workbook · OEWS tables · BLS technical notes. Use your own schedule, pay statement and compensation terms to identify the question you want reviewed.
Trace the handover and room-status information
Describe the room-status or service issue in general terms and what information was available when you acted. Note who supplied an update, whether housekeeping or maintenance was involved and what you passed to the next shift. Keep the original sequence distinct from a later corrected status. Do not treat a final system entry as proof of what you knew earlier.
Separate charges, refunds and employment questions
If the issue involves a guest charge or payment adjustment, identify your role and the manager authorization required. Explain the policy you were instructed to apply without retaining card details or guest account records. Keep your own warning and response when permitted. For a time question, list preparation, handover and closing duties alongside your personal schedule rather than relying only on transaction timestamps.
Protect guests and property access
Do not copy reservation lists, identification scans, room-access details or surveillance footage into a personal employment file. Describe a guest complaint by event and date, distinguishing your observations from what another worker later reported. Identify any sensitive record by type and location before discussing disclosure. If the property operator and payroll employer differ, retain your own employment documents to clarify that relationship.
Choose your next step
Review the workplace retaliation guide, unpaid wages guide, or discrimination guide if those concerns fit your experience. A job title alone does not establish a claim.
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