Your work. Your records.
Loan Officer Workplace Records
Loan officers may collect information, evaluate applications and recommend or authorize decisions within defined limits. A workplace concern can involve compensation credit, a changed target or responsibility for a decision made by another role. Describe your actual authority and the employment arrangement in effect. A loan-officer title alone does not settle classification, coverage or the meaning of a compensation plan.
Call now(800) 800-5555Free initial case evaluation. Representation depends on work state and case eligibility. This guide explains record preparation; it does not determine whether a legal claim exists.
A record map for your role
What to organize first
Approval boundaries
List decisions you could make and those requiring another role’s approval during the disputed assignment.
Credit question
Identify the relevant compensation-plan version and disputed entry on your own statement, separating estimates from recorded amounts.
Restricted records
Prepare a descriptive index of relevant application stages while leaving borrower documents and financial data in their authorized systems.
Start with the work you actually do
Evaluate, authorize, or recommend approval of commercial, real estate, or credit loans. Advise borrowers on financial status and payment methods. Includes mortgage loan officers and agents, collection analysts, loan servicing officers, loan underwriters, and payday loan officers.
O*NET classifies this occupation as Loan Officers (13-2072.00). Its description covers a typical occupation, not every workplace or individual job. It does not establish employee status, overtime eligibility or employer misconduct.
- Meet with applicants to obtain information for loan applications and to answer questions about the process.Source task 3408 · updated 08/2020
- Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.Source task 3409 · updated 08/2020
- Approve loans within specified limits, and refer loan applications outside those limits to management for approval.Source task 3407 · updated 08/2020
- Explain to customers the different types of loans and credit options that are available, as well as the terms of those services.Source task 3410 · updated 08/2020
A reference point for your pay records
May 2025 wage estimates by state
Compare your pay records with published BLS estimates for Loan Officers (SOC 13-2072). These describe an occupation across employers. They are not a required pay rate, an overtime calculation, or evidence of discrimination or unpaid wages.
Select your work state to see its published pay range. No personal pay information is requested or sent.
The 25th and 75th percentiles mark the middle half of the estimated wage distribution; the median is its midpoint. Actual pay can differ with experience, employer, location and duties. Hourly and annual figures are shown as published, without converting one into the other.
All published state estimates for this occupation
| State | Hourly 25th | Hourly median | Hourly 75th | Annual median |
|---|---|---|---|---|
| Alabama | $23.79 | $32.07 | $49.51 | $66,710 |
| Alaska | $21.53 | $35.00 | $42.31 | $72,800 |
| Arizona | $23.22 | $29.88 | $48.68 | $62,160 |
| Arkansas | $25.00 | $33.78 | $51.30 | $70,260 |
| Connecticut | $30.67 | $46.03 | $58.35 | $95,730 |
| Delaware | $31.58 | $39.97 | $51.72 | $83,130 |
| Florida | $23.65 | $34.18 | $48.34 | $71,090 |
| Georgia | $23.47 | $32.93 | $47.43 | $68,490 |
| Hawaii | $23.11 | $30.65 | $48.32 | $63,740 |
| Idaho | $23.91 | $34.17 | $49.34 | $71,070 |
| Indiana | $24.22 | $35.08 | $47.58 | $72,960 |
| Iowa | $32.00 | $40.23 | $50.38 | $83,670 |
| Kansas | $30.74 | $41.81 | $60.48 | $86,970 |
| Kentucky | $23.01 | $29.85 | $44.71 | $62,090 |
| Louisiana | $23.56 | $29.38 | $40.14 | $61,110 |
| Maine | $28.91 | $39.38 | $52.12 | $81,900 |
| Michigan | $24.17 | $35.80 | $48.63 | $74,470 |
| Minnesota | $35.21 | $45.76 | $60.36 | $95,170 |
| Mississippi | $21.60 | $28.97 | $40.06 | $60,260 |
| Missouri | $24.66 | $35.41 | $47.24 | $73,660 |
| Montana | $26.84 | $34.41 | $46.20 | $71,570 |
| Nebraska | $29.38 | $38.39 | $50.24 | $79,840 |
| New Hampshire | $30.01 | $38.78 | $59.29 | $80,660 |
| New Mexico | $23.09 | $30.10 | $43.29 | $62,610 |
| New York | $30.13 | $46.01 | $71.58 | $95,710 |
| North Carolina | $27.73 | $36.50 | $48.34 | $75,920 |
| North Dakota | $30.44 | $40.70 | $49.30 | $84,650 |
| Ohio | $24.31 | $36.71 | $49.64 | $76,370 |
| Oklahoma | $23.61 | $35.09 | $48.83 | $72,990 |
| Pennsylvania | $23.63 | $33.32 | $47.96 | $69,300 |
| Rhode Island | $26.75 | $37.14 | $48.04 | $77,250 |
| South Dakota | $31.52 | $38.42 | $47.96 | $79,920 |
| Tennessee | $22.72 | $30.19 | $39.23 | $62,800 |
| Texas | $23.09 | $31.91 | $46.04 | $66,370 |
| Utah | $22.23 | $28.58 | $41.98 | $59,440 |
| Vermont | $30.97 | $42.65 | $60.56 | $88,710 |
| Virginia | $27.50 | $37.66 | $52.59 | $78,320 |
| West Virginia | $21.48 | $27.68 | $37.54 | $57,580 |
| Wisconsin | $29.68 | $37.64 | $50.94 | $78,290 |
| Wyoming | $29.19 | $38.28 | $49.60 | $79,620 |
“Not published” preserves unavailable or suppressed source cells. “Above reporting limit” preserves a top-coded source value without inventing a number. A missing state estimate does not establish service eligibility. The data describe wage and salary employment; they do not measure self-employment income.
Source: BLS May 2025 state workbook · OEWS tables · BLS technical notes. Use your own schedule, pay statement and compensation terms to identify the question you want reviewed.
Trace the application without borrower details
Outline the general stages you handled and where underwriting or management approval began. If criticism concerns a decision, distinguish your recommendation from the final authorization. Note changes in the instructions or approval limits and the dates they reached you. Do not reproduce an applicant’s finances to explain the employment dispute or retrieve files outside your authorized business purpose.
Match compensation questions to written terms
Identify the plan version and the specific event it uses for credit, if stated, such as origination or closing. Compare your own statement with the relevant work period and flag any unexplained adjustment. Include a written request for clarification and its response. Do not assume the amount borrowed or a pipeline total equals earnings owed to you.
Preserve a narrow record trail
Keep your own permitted employment terms, targets, reviews and compensation statements. Do not export credit reports, income documents, identification records, application databases or confidential pricing information. Instead, identify the record type and approximate date that may clarify the issue. Describe any instruction you questioned and the response factually without changing a loan file to memorialize the employment concern.
Choose your next step
Review the workplace retaliation guide, unpaid wages guide, or discrimination guide if those concerns fit your experience. A job title alone does not establish a claim.
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