Your work. Your records.
Medical Administrative Assistant Workplace Records
Medical secretaries and administrative assistants coordinate appointments, insurance paperwork and front-desk requests that may overlap throughout the day. A workplace review needs your employment chronology, not a patient appointment list. Describe which administrative functions you were assigned, how coverage changed and who set priorities. Keep clinical information and the personal data of patients out of notes prepared for your own employment concern.
Call now(800) 800-5555Free initial case evaluation. Representation depends on work state and case eligibility. This guide explains record preparation; it does not determine whether a legal claim exists.
A record map for your role
What to organize first
Coverage changes
List the front-desk functions added or reassigned and identify the manager instruction associated with each change.
Time discrepancy
Describe the specific work interval you want clarified and preserve your own correction request and payroll response.
Private summary
Explain the employment event using roles and general tasks, without patient names, appointment details or insurance numbers.
Start with the work you actually do
Perform secretarial duties using specific knowledge of medical terminology and hospital, clinic, or laboratory procedures. Duties may include scheduling appointments, billing patients, and compiling and recording medical charts, reports, and correspondence.
O*NET classifies this occupation as Medical Secretaries and Administrative Assistants (43-6013.00). Its description covers a typical occupation, not every workplace or individual job. It does not establish employee status, overtime eligibility or employer misconduct.
- Answer telephones and direct calls to appropriate staff.Source task 777 · updated 08/2021
- Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.Source task 775 · updated 08/2021
- Complete insurance or other claim forms.Source task 788 · updated 08/2021
- Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.Source task 779 · updated 08/2021
A reference point for your pay records
May 2025 wage estimates by state
Compare your pay records with published BLS estimates for Medical Secretaries and Administrative Assistants (SOC 43-6013). These describe an occupation across employers. They are not a required pay rate, an overtime calculation, or evidence of discrimination or unpaid wages.
Select your work state to see its published pay range. No personal pay information is requested or sent.
The 25th and 75th percentiles mark the middle half of the estimated wage distribution; the median is its midpoint. Actual pay can differ with experience, employer, location and duties. Hourly and annual figures are shown as published, without converting one into the other.
All published state estimates for this occupation
| State | Hourly 25th | Hourly median | Hourly 75th | Annual median |
|---|---|---|---|---|
| Alabama | $16.25 | $17.76 | $21.63 | $36,930 |
| Alaska | $21.06 | $23.02 | $26.31 | $47,870 |
| Arizona | $18.79 | $22.03 | $24.64 | $45,820 |
| Arkansas | $16.77 | $17.79 | $20.39 | $37,000 |
| Connecticut | $22.30 | $23.32 | $27.77 | $48,500 |
| Delaware | $18.58 | $21.39 | $22.94 | $44,500 |
| Florida | $18.06 | $20.06 | $22.74 | $41,730 |
| Georgia | $17.75 | $20.75 | $22.97 | $43,160 |
| Hawaii | $22.01 | $24.00 | $26.65 | $49,920 |
| Idaho | $18.22 | $21.60 | $23.29 | $44,920 |
| Indiana | $18.29 | $21.18 | $22.69 | $44,060 |
| Iowa | $18.06 | $19.70 | $22.59 | $40,980 |
| Kansas | $18.21 | $20.68 | $22.51 | $43,020 |
| Kentucky | $17.28 | $18.63 | $22.09 | $38,750 |
| Louisiana | $16.48 | $17.75 | $21.31 | $36,930 |
| Maine | $21.13 | $22.59 | $24.02 | $46,990 |
| Michigan | $18.24 | $19.76 | $22.59 | $41,100 |
| Minnesota | $23.13 | $24.06 | $28.50 | $50,030 |
| Mississippi | $15.02 | $17.45 | $20.72 | $36,290 |
| Missouri | $18.00 | $21.14 | $23.29 | $43,980 |
| Montana | $18.55 | $21.03 | $22.76 | $43,740 |
| Nebraska | $19.68 | $22.17 | $23.53 | $46,100 |
| New Hampshire | $21.65 | $23.27 | $25.71 | $48,410 |
| New Mexico | $18.54 | $21.27 | $23.63 | $44,230 |
| New York | $21.23 | $22.94 | $27.07 | $47,710 |
| North Carolina | $18.24 | $21.24 | $22.81 | $44,190 |
| North Dakota | $18.96 | $21.82 | $24.14 | $45,390 |
| Ohio | $18.61 | $21.29 | $23.07 | $44,280 |
| Oklahoma | $17.09 | $18.43 | $22.07 | $38,330 |
| Pennsylvania | $19.00 | $21.60 | $23.57 | $44,930 |
| Rhode Island | $21.99 | $22.53 | $26.78 | $46,860 |
| South Dakota | $21.14 | $22.03 | $23.02 | $45,810 |
| Tennessee | $17.46 | $19.20 | $22.46 | $39,940 |
| Texas | $17.87 | $20.63 | $23.01 | $42,910 |
| Utah | $17.98 | $21.31 | $23.63 | $44,330 |
| Vermont | $21.71 | $23.17 | $27.58 | $48,200 |
| Virginia | $18.99 | $22.20 | $23.43 | $46,180 |
| West Virginia | $17.38 | $18.48 | $22.24 | $38,430 |
| Wisconsin | $22.35 | $23.26 | $24.95 | $48,380 |
| Wyoming | $18.37 | $21.36 | $23.68 | $44,430 |
“Not published” preserves unavailable or suppressed source cells. “Above reporting limit” preserves a top-coded source value without inventing a number. A missing state estimate does not establish service eligibility. The data describe wage and salary employment; they do not measure self-employment income.
Source: BLS May 2025 state workbook · OEWS tables · BLS technical notes. Use your own schedule, pay statement and compensation terms to identify the question you want reviewed.
Show how the desk workload changed
Identify the clinic or department in general terms and the duties you normally covered. Describe added scheduling, claims or visitor responsibilities and the date they were assigned. If performance criticism followed a staffing change, note the target and instructions you received. Distinguish appointment volume you recall from an authorized employment report that actually states a count.
Connect interruptions to your work record
For a concern involving break coverage or extra hours, note the administrative task that interrupted the period and who directed you to handle it. Compare your own time entries, schedule and pay statement. Keep any correction request together with the response. Avoid inferring hours from patient appointment times alone; those times may not match your actual work.
Keep patient systems separate
Do not download calendars, claim forms, chart headers or insurance identifiers to support a personal employment file. Identify the general system and date range if relevant records need review. Preserve your own permitted HR and manager correspondence while removing patient details from a working summary. Do not access a patient record solely to investigate your employment dispute.
Choose your next step
Review the workplace retaliation guide, unpaid wages guide, or discrimination guide if those concerns fit your experience. A job title alone does not establish a claim.
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