Your work. Your records.
Order Clerk Workplace Records
Order clerks receive requests, check information and pass work to fulfillment or another service team. A workplace concern may involve an incomplete order or an expectation changed after submission. Describe the stage you controlled and the instruction available when you acted, keeping customer records separate from your employment account.
Call now(800) 800-5555Free initial case evaluation. Representation depends on work state and case eligibility. This guide explains record preparation; it does not determine whether a legal claim exists.
A record map for your role
What to organize first
Processing stages
List receipt, completeness checks, correction and forwarding steps you personally handled.
Missing input
Record the requested information and response without copying customer details or confidential specifications.
Own evaluation
Keep your performance feedback and reply alongside the applicable target and period.
Start with the work you actually do
Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.
O*NET classifies this occupation as Order Clerks (43-4151.00). Its description covers a typical occupation, not every workplace or individual job. It does not establish employee status, overtime eligibility or employer misconduct.
- Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.Source task 2675 · updated 08/2023
- Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.Source task 2668 · updated 08/2023
- Recommend merchandise or services that will meet customers' needs.Source task 2680 · updated 08/2023
- Inspect outgoing work for compliance with customers' specifications.Source task 2683 · updated 08/2023
A reference point for your pay records
May 2025 wage estimates by state
Compare your pay records with published BLS estimates for Order Clerks (SOC 43-4151). These describe an occupation across employers. They are not a required pay rate, an overtime calculation, or evidence of discrimination or unpaid wages.
Select your work state to see its published pay range. No personal pay information is requested or sent.
The 25th and 75th percentiles mark the middle half of the estimated wage distribution; the median is its midpoint. Actual pay can differ with experience, employer, location and duties. Hourly and annual figures are shown as published, without converting one into the other.
All published state estimates for this occupation
| State | Hourly 25th | Hourly median | Hourly 75th | Annual median |
|---|---|---|---|---|
| Alabama | $21.92 | $23.48 | $24.52 | $48,840 |
| Alaska | $17.42 | $18.07 | $21.12 | $37,590 |
| Arizona | $21.03 | $23.36 | $24.94 | $48,590 |
| Arkansas | $17.69 | $20.08 | $21.39 | $41,760 |
| Connecticut | $19.61 | $22.84 | $28.29 | $47,500 |
| Delaware | $17.00 | $19.92 | $23.83 | $41,430 |
| Florida | $18.67 | $21.34 | $24.50 | $44,380 |
| Georgia | $17.91 | $20.06 | $23.46 | $41,720 |
| Hawaii | $18.39 | $22.48 | $30.00 | $46,760 |
| Idaho | $18.14 | $19.29 | $25.44 | $40,110 |
| Indiana | $18.74 | $21.32 | $24.53 | $44,340 |
| Iowa | $18.54 | $21.63 | $25.77 | $44,980 |
| Kansas | $17.68 | $21.73 | $23.29 | $45,200 |
| Kentucky | $17.19 | $19.53 | $22.39 | $40,620 |
| Louisiana | $15.39 | $18.04 | $22.82 | $37,520 |
| Maine | $20.78 | $22.96 | $25.09 | $47,750 |
| Michigan | $17.99 | $21.27 | $24.73 | $44,240 |
| Minnesota | $21.09 | $23.27 | $27.63 | $48,400 |
| Mississippi | $17.42 | $20.69 | $22.01 | $43,040 |
| Missouri | Not published | Not published | Not published | Not published |
| Montana | $17.50 | $20.19 | $23.38 | $42,000 |
| Nebraska | $17.93 | $21.18 | $23.65 | $44,060 |
| New Hampshire | $22.10 | $23.34 | $26.71 | $48,540 |
| New Mexico | $18.50 | $19.72 | $25.44 | $41,020 |
| New York | $20.17 | $23.23 | $27.51 | $48,320 |
| North Carolina | $18.91 | $22.14 | $26.40 | $46,060 |
| Ohio | $18.65 | $22.17 | $25.44 | $46,120 |
| Oklahoma | $22.02 | $22.04 | $22.04 | $45,850 |
| Pennsylvania | $19.56 | $22.52 | $24.72 | $46,840 |
| Rhode Island | $22.43 | $23.75 | $25.29 | $49,410 |
| South Dakota | $21.32 | $23.08 | $24.42 | $48,010 |
| Tennessee | $16.42 | $18.83 | $22.27 | $39,160 |
| Texas | $18.00 | $21.29 | $25.00 | $44,280 |
| Utah | $14.67 | $19.36 | $22.11 | $40,260 |
| Vermont | $22.55 | $24.02 | $27.22 | $49,950 |
| Virginia | $17.77 | $20.47 | $23.60 | $42,580 |
| West Virginia | $16.54 | $21.79 | $27.67 | $45,320 |
| Wisconsin | $18.15 | $22.96 | $29.82 | $47,750 |
“Not published” preserves unavailable or suppressed source cells. “Above reporting limit” preserves a top-coded source value without inventing a number. A missing state estimate does not establish service eligibility. The data describe wage and salary employment; they do not measure self-employment income.
Source: BLS May 2025 state workbook · OEWS tables · BLS technical notes. Use your own schedule, pay statement and compensation terms to identify the question you want reviewed.
Trace the order through corrections
Identify the general order category and the information missing or revised. Note who supplied a correction and who could approve an exception. Separate your entry or verification from fulfillment work done later; the final delivery result does not explain every earlier instruction.
Explain queue and quality measures
Record the target and reporting period cited in your own review. Describe reworked orders, requests for clarification or system interruptions you reported. Keep your permitted response with the evaluation rather than exporting order histories to estimate performance beyond the records available to you.
Limit the personal evidence packet
Do not retain customer addresses, payment data, confidential specifications or contracts. Identify relevant order records by type and custodian for review. Use your own employment messages, schedule and feedback, and do not change an order history to align it with a later recollection.
Choose your next step
Review the workplace retaliation guide, unpaid wages guide, or discrimination guide if those concerns fit your experience. A job title alone does not establish a claim.
Call now(800) 800-5555Current service-state coverage
AK, AL, AR, AZ, CT, DE, FL, GA, HI, IA, ID, IN, KS, KY, LA, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NM, NY, OH, OK, PA, RI, SD, TN, TX, UT, VA, VT, WI, WV, WY. Eligibility is evaluated individually; this list does not promise representation.
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