Your work. Your records.
Travel and Ticket Agent Workplace Records
Reservation and ticket work may involve changing schedules, explaining terms and processing payments. An employment concern can depend on the policy and information available when you handled a request. Describe your assignment and decision authority without copying a passenger’s itinerary or private travel history.
Call now(800) 800-5555Free initial case evaluation. Representation depends on work state and case eligibility. This guide explains record preparation; it does not determine whether a legal claim exists.
A record map for your role
What to organize first
Policy version
Identify the instruction in effect and when a schedule or cancellation rule changed.
Approval trail
List the decisions you could make and those passed to a supervisor.
Employment response
Pair your own feedback with the relevant work period without copying passenger records.
Start with the work you actually do
Make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets and contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.
O*NET classifies this occupation as Reservation and Transportation Ticket Agents and Travel Clerks (43-4181.00). Its description covers a typical occupation, not every workplace or individual job. It does not establish employee status, overtime eligibility or employer misconduct.
- Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.Source task 9750 · updated 08/2026
- Confer with customers to determine their service requirements and travel preferences.Source task 9757 · updated 08/2026
- Prepare customer invoices and accept payment.Source task 9751 · updated 08/2026
- Answer inquiries regarding information, such as schedules, accommodations, procedures, or policies.Source task 9752 · updated 08/2026
A reference point for your pay records
May 2025 wage estimates by state
Compare your pay records with published BLS estimates for Reservation and Transportation Ticket Agents and Travel Clerks (SOC 43-4181). These describe an occupation across employers. They are not a required pay rate, an overtime calculation, or evidence of discrimination or unpaid wages.
Select your work state to see its published pay range. No personal pay information is requested or sent.
The 25th and 75th percentiles mark the middle half of the estimated wage distribution; the median is its midpoint. Actual pay can differ with experience, employer, location and duties. Hourly and annual figures are shown as published, without converting one into the other.
All published state estimates for this occupation
| State | Hourly 25th | Hourly median | Hourly 75th | Annual median |
|---|---|---|---|---|
| Alabama | $15.23 | $17.61 | $26.85 | $36,620 |
| Alaska | $21.73 | $22.05 | $28.84 | $45,870 |
| Arizona | $18.55 | $21.98 | $31.97 | $45,710 |
| Arkansas | $17.83 | $20.21 | $22.25 | $42,040 |
| Connecticut | $17.10 | $18.93 | $22.42 | $39,380 |
| Delaware | $18.41 | $20.74 | $24.69 | $43,140 |
| Florida | $17.66 | $18.99 | $23.43 | $39,490 |
| Georgia | $18.51 | $23.01 | $36.96 | $47,860 |
| Hawaii | $17.99 | $21.65 | $30.13 | $45,020 |
| Idaho | $16.79 | $19.34 | $24.42 | $40,230 |
| Indiana | $17.59 | $19.91 | $35.21 | $41,400 |
| Iowa | $17.13 | $17.73 | $21.73 | $36,880 |
| Kansas | $15.27 | $16.80 | $20.69 | $34,940 |
| Kentucky | $18.44 | $22.04 | $34.01 | $45,840 |
| Louisiana | $16.56 | $21.41 | $28.27 | $44,520 |
| Maine | $18.30 | $19.57 | $23.45 | $40,700 |
| Michigan | $18.38 | $28.95 | $37.28 | $60,220 |
| Minnesota | $21.61 | $28.89 | $37.95 | $60,090 |
| Mississippi | $15.19 | $18.14 | $23.55 | $37,730 |
| Missouri | $16.02 | $19.50 | $22.47 | $40,560 |
| Montana | $17.25 | $20.73 | $24.21 | $43,110 |
| Nebraska | $17.29 | $18.20 | $18.56 | $37,850 |
| New Hampshire | $18.54 | $19.67 | $21.65 | $40,920 |
| New Mexico | $19.50 | $23.01 | $37.76 | $47,850 |
| New York | $18.61 | $20.67 | $23.84 | $42,990 |
| North Carolina | $17.37 | $21.46 | $36.74 | $44,630 |
| North Dakota | $16.60 | $16.77 | $18.76 | $34,870 |
| Ohio | $16.91 | $17.34 | $26.72 | $36,070 |
| Oklahoma | $21.64 | $22.76 | $38.56 | $47,340 |
| Pennsylvania | $17.51 | $21.34 | $36.15 | $44,380 |
| Rhode Island | $20.60 | $21.84 | $28.45 | $45,420 |
| South Dakota | $15.11 | $17.24 | $18.34 | $35,860 |
| Tennessee | $18.09 | $18.53 | $30.11 | $38,530 |
| Texas | $14.76 | $18.38 | $27.69 | $38,220 |
| Utah | $18.05 | $18.59 | $23.87 | $38,660 |
| Vermont | $18.21 | $18.42 | $20.86 | $38,310 |
| Virginia | $18.89 | $21.22 | $23.15 | $44,140 |
| West Virginia | $14.21 | $16.36 | $17.25 | $34,030 |
| Wisconsin | $15.18 | $17.28 | $18.42 | $35,950 |
“Not published” preserves unavailable or suppressed source cells. “Above reporting limit” preserves a top-coded source value without inventing a number. A missing state estimate does not establish service eligibility. The data describe wage and salary employment; they do not measure self-employment income.
Source: BLS May 2025 state workbook · OEWS tables · BLS technical notes. Use your own schedule, pay statement and compensation terms to identify the question you want reviewed.
Trace the reservation change
Identify the general request, the rule you were instructed to apply and any supervisor approval required. Note when schedule or availability information changed. Separate your action from a later cancellation or adjustment made by another team; the final itinerary may not show the whole sequence.
Put service targets in context
Record the target or feedback period, along with system outages or reassigned queues you reported. Explain additional invoice or customer-notification duties relevant to your workload. Use your own schedule and evaluation instead of exporting reservation data to compare personal performance.
Keep passenger information private
Do not retain identification documents, payment details, loyalty accounts or travel records in a personal employment folder. Identify relevant transaction types and dates for controlled review. Keep your own warning, clarification request and response separate from the customer’s complaint or travel circumstances.
Choose your next step
Review the workplace retaliation guide, unpaid wages guide, or discrimination guide if those concerns fit your experience. A job title alone does not establish a claim.
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