Your work. Your records.
Human Service Assistant Workplace Records
Social and human service assistants help people navigate services, maintain reports and support care plans. A workplace concern may involve a changed visit schedule, caseload responsibilities or instructions from different agencies. Identify your employer and your assigned role without assuming that everyone involved in a client’s care directs your employment. Keep the person receiving services out of your personal employment file.
Call now(800) 800-5555Free initial case evaluation. Representation depends on work state and case eligibility. This guide explains record preparation; it does not determine whether a legal claim exists.
A record map for your role
What to organize first
Assignment outline
Identify the service setting, supervising role and duties relevant to the concern without revealing client identities.
Visit changes
Record schedule changes and required follow-up work alongside your own submitted time and correction requests.
Reporting response
Keep the date and response to your workplace concern separate from client care notes and confidential case records.
Start with the work you actually do
Assist other social and human service providers in providing client services in a wide variety of fields, such as psychology, rehabilitation, or social work, including support for families. May assist clients in identifying and obtaining available benefits and social and community services. May assist social workers with developing, organizing, and conducting programs to prevent and resolve problems relevant to substance abuse, human relationships, rehabilitation, or dependent care.
O*NET classifies this occupation as Social and Human Service Assistants (21-1093.00). Its description covers a typical occupation, not every workplace or individual job. It does not establish employee status, overtime eligibility or employer misconduct.
- Assess clients' cognitive abilities and physical and emotional needs to determine appropriate interventions.Source task 21179 · updated 08/2020
- Develop and implement behavioral management and care plans for clients.Source task 21180 · updated 08/2020
- Keep records or prepare reports for owner or management concerning visits with clients.Source task 3754 · updated 08/2020
- Visit individuals in homes or attend group meetings to provide information on agency services, requirements, or procedures.Source task 3755 · updated 08/2020
A reference point for your pay records
May 2025 wage estimates by state
Compare your pay records with published BLS estimates for Social and Human Service Assistants (SOC 21-1093). These describe an occupation across employers. They are not a required pay rate, an overtime calculation, or evidence of discrimination or unpaid wages.
Select your work state to see its published pay range. No personal pay information is requested or sent.
The 25th and 75th percentiles mark the middle half of the estimated wage distribution; the median is its midpoint. Actual pay can differ with experience, employer, location and duties. Hourly and annual figures are shown as published, without converting one into the other.
All published state estimates for this occupation
| State | Hourly 25th | Hourly median | Hourly 75th | Annual median |
|---|---|---|---|---|
| Alabama | $14.26 | $17.23 | $20.54 | $35,830 |
| Alaska | $21.39 | $22.77 | $28.84 | $47,360 |
| Arizona | $17.73 | $19.58 | $21.51 | $40,730 |
| Arkansas | $13.96 | $17.68 | $21.40 | $36,770 |
| Connecticut | $18.27 | $21.50 | $24.23 | $44,730 |
| Delaware | $17.60 | $19.57 | $22.05 | $40,710 |
| Florida | $18.20 | $21.35 | $23.81 | $44,410 |
| Georgia | $16.28 | $18.98 | $22.94 | $39,480 |
| Hawaii | $18.19 | $20.39 | $23.13 | $42,400 |
| Idaho | $21.09 | $22.86 | $25.62 | $47,540 |
| Indiana | $17.53 | $21.42 | $23.43 | $44,550 |
| Iowa | $17.65 | $20.42 | $23.10 | $42,480 |
| Kansas | $17.74 | $20.47 | $23.36 | $42,570 |
| Kentucky | $15.90 | $18.00 | $22.10 | $37,440 |
| Louisiana | $14.30 | $17.20 | $20.84 | $35,780 |
| Maine | $21.28 | $22.94 | $25.89 | $47,710 |
| Michigan | $17.51 | $18.83 | $22.76 | $39,160 |
| Minnesota | $21.94 | $24.01 | $28.79 | $49,940 |
| Mississippi | $13.02 | $15.00 | $17.16 | $31,200 |
| Missouri | $17.68 | $20.09 | $22.62 | $41,780 |
| Montana | $16.82 | $18.54 | $21.78 | $38,570 |
| Nebraska | $17.22 | $18.72 | $20.73 | $38,940 |
| New Hampshire | $20.12 | $22.57 | $25.62 | $46,950 |
| New Mexico | $18.38 | $22.28 | $26.10 | $46,340 |
| New York | $19.13 | $22.69 | $26.99 | $47,190 |
| North Carolina | $17.19 | $20.60 | $23.29 | $42,850 |
| North Dakota | $18.88 | $22.24 | $26.10 | $46,260 |
| Ohio | $16.87 | $18.46 | $22.48 | $38,390 |
| Oklahoma | $15.25 | $17.66 | $21.06 | $36,740 |
| Pennsylvania | $17.98 | $21.18 | $23.33 | $44,050 |
| Rhode Island | $18.22 | $22.94 | $27.76 | $47,720 |
| South Dakota | $15.29 | $18.44 | $21.40 | $38,350 |
| Tennessee | $17.15 | $19.38 | $22.19 | $40,310 |
| Texas | $18.24 | $22.05 | $24.76 | $45,860 |
| Utah | $17.18 | $19.20 | $22.75 | $39,930 |
| Vermont | $20.70 | $22.42 | $24.01 | $46,640 |
| Virginia | $17.85 | $20.89 | $23.62 | $43,450 |
| West Virginia | $17.24 | $18.89 | $21.75 | $39,290 |
| Wisconsin | $18.56 | $22.84 | $29.03 | $47,500 |
| Wyoming | $17.89 | $21.77 | $24.24 | $45,290 |
“Not published” preserves unavailable or suppressed source cells. “Above reporting limit” preserves a top-coded source value without inventing a number. A missing state estimate does not establish service eligibility. The data describe wage and salary employment; they do not measure self-employment income.
Source: BLS May 2025 state workbook · OEWS tables · BLS technical notes. Use your own schedule, pay statement and compensation terms to identify the question you want reviewed.
Describe the service assignment and supervision
Record the general setting, assigned duties and role responsible for approving changes. If you were asked to provide different support, note what was requested and whether you sought clarification. Distinguish instructions about your work from judgments about a client’s needs. The occupational description is background, not a determination of the professional duties or legal coverage of your particular position.
Build a visit and reporting timeline
For a workload or hours issue, describe relevant travel, scheduled visits and required reporting as separate activities. Compare your own schedule and time entries with the work you recall, labeling estimates. Note cancellations, reassignment or a request to complete documentation afterward where relevant. Do not use a client’s full service history as a substitute for records of your own work.
Preserve confidentiality in your summary
Avoid client names, addresses, diagnoses, benefit identifiers and care-plan details. Do not copy case-management exports or visit reports into personal storage. Identify the general type and date of a relevant record for review instead. Retain your own permitted employment notices and correspondence, and describe interactions with supervisors in neutral terms without making conclusions about a client’s condition or an agency’s conduct.
Choose your next step
Review the workplace retaliation guide, unpaid wages guide, or discrimination guide if those concerns fit your experience. A job title alone does not establish a claim.
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