Your work. Your records.
Usher and Ticket Taker Workplace Records
Event staff may move between admission checks, seating assistance and cleanup before the venue closes. A workplace concern should identify the station, instruction and shift involved. Keep the employment timeline distinct from the guest’s experience, especially when a complaint was relayed after the event.
Call now(800) 800-5555Free initial case evaluation. Representation depends on work state and case eligibility. This guide explains record preparation; it does not determine whether a legal claim exists.
A record map for your role
What to organize first
Station sequence
List admission, seating and cleanup assignments with the supervisor directing each change.
Instruction history
Identify the entry rule or exception approval relevant to the event in question.
Personal hours
Pair your own time entry with required briefing and closing work, marking estimates clearly.
Start with the work you actually do
Assist patrons at entertainment events by performing duties, such as collecting admission tickets and passes from patrons, assisting in finding seats, searching for lost articles, and helping patrons locate such facilities as restrooms and telephones.
O*NET classifies this occupation as Ushers, Lobby Attendants, and Ticket Takers (39-3031.00). Its description covers a typical occupation, not every workplace or individual job. It does not establish employee status, overtime eligibility or employer misconduct.
- Sell or collect admission tickets, passes, or facility memberships from patrons at entertainment events.Source task 20764 · updated 08/2026
- Clean facilities.Source task 20765 · updated 08/2026
- Provide assistance with patrons' special needs, such as helping those with wheelchairs.Source task 5100 · updated 08/2026
- Maintain order and ensure adherence to safety rules.Source task 5099 · updated 08/2026
A reference point for your pay records
May 2025 wage estimates by state
Compare your pay records with published BLS estimates for Ushers, Lobby Attendants, and Ticket Takers (SOC 39-3031). These describe an occupation across employers. They are not a required pay rate, an overtime calculation, or evidence of discrimination or unpaid wages.
Select your work state to see its published pay range. No personal pay information is requested or sent.
The 25th and 75th percentiles mark the middle half of the estimated wage distribution; the median is its midpoint. Actual pay can differ with experience, employer, location and duties. Hourly and annual figures are shown as published, without converting one into the other.
All published state estimates for this occupation
| State | Hourly 25th | Hourly median | Hourly 75th | Annual median |
|---|---|---|---|---|
| Alabama | $10.31 | $10.75 | $12.16 | $22,360 |
| Alaska | $14.72 | $16.68 | $17.91 | $34,680 |
| Arizona | $15.16 | $15.63 | $17.03 | $32,510 |
| Arkansas | $12.37 | $13.49 | $14.81 | $28,050 |
| Connecticut | $16.45 | $16.80 | $17.72 | $34,940 |
| Delaware | $15.00 | $15.00 | $16.88 | $31,200 |
| Florida | $13.66 | $14.00 | $15.73 | $29,130 |
| Georgia | $11.02 | $14.82 | $17.19 | $30,820 |
| Hawaii | $14.30 | $14.73 | $19.39 | $30,640 |
| Idaho | $12.19 | $14.12 | $15.73 | $29,360 |
| Indiana | $10.91 | $13.19 | $14.74 | $27,440 |
| Iowa | $10.37 | $12.37 | $14.15 | $25,720 |
| Kansas | $11.07 | $12.83 | $16.18 | $26,690 |
| Kentucky | $10.65 | $12.46 | $13.99 | $25,930 |
| Louisiana | $10.56 | $13.34 | $14.35 | $27,750 |
| Maine | $16.04 | $17.24 | $20.21 | $35,850 |
| Michigan | $13.11 | $14.68 | $16.49 | $30,530 |
| Minnesota | $14.21 | $16.09 | $16.51 | $33,480 |
| Mississippi | $9.75 | $10.37 | $11.34 | $21,570 |
| Missouri | $13.78 | $15.55 | $16.02 | $32,350 |
| Montana | $14.70 | $16.55 | $17.00 | $34,420 |
| Nebraska | $13.50 | $13.59 | $14.81 | $28,260 |
| New Hampshire | $14.34 | $16.33 | $20.55 | $33,970 |
| New Mexico | $13.39 | $13.57 | $13.70 | $28,230 |
| New York | $16.75 | $17.84 | $20.42 | $37,110 |
| North Carolina | $12.99 | $14.55 | $16.18 | $30,260 |
| North Dakota | $10.33 | $13.39 | $15.18 | $27,840 |
| Ohio | $12.59 | $13.72 | $15.05 | $28,540 |
| Oklahoma | $10.80 | $12.62 | $14.18 | $26,260 |
| Pennsylvania | $11.85 | $14.00 | $16.48 | $29,130 |
| Rhode Island | $15.38 | $16.36 | $16.41 | $34,040 |
| South Dakota | $13.06 | $14.15 | $14.90 | $29,430 |
| Tennessee | $13.22 | $14.69 | $15.67 | $30,550 |
| Texas | $10.87 | $12.79 | $14.65 | $26,610 |
| Utah | $12.34 | $12.81 | $16.33 | $26,650 |
| Virginia | $13.16 | $13.74 | $14.88 | $28,580 |
| West Virginia | $10.31 | $11.25 | $12.80 | $23,400 |
| Wisconsin | $12.10 | $13.84 | $16.54 | $28,780 |
| Wyoming | $11.66 | $13.37 | $15.83 | $27,800 |
“Not published” preserves unavailable or suppressed source cells. “Above reporting limit” preserves a top-coded source value without inventing a number. A missing state estimate does not establish service eligibility. The data describe wage and salary employment; they do not measure self-employment income.
Source: BLS May 2025 state workbook · OEWS tables · BLS technical notes. Use your own schedule, pay statement and compensation terms to identify the question you want reviewed.
Describe admission and seating decisions
Record the instruction you received about entry or seating and any exception requiring supervisor approval. Note a station change or request for assistance. Separate what you observed from the account management later supplied, without saving ticket images or patron identities.
Include work around event hours
List briefing, setup, guest assistance and cleanup relevant to your own time record. Note whether you were released or reassigned during a quiet period. The performance’s start and finish do not necessarily describe your work, so compare them with your personal schedule and entries.
Leave security and patron records controlled
Do not export admission lists, surveillance, accommodation details or restricted venue procedures. Identify relevant record types and dates for review. Keep your own permitted training and manager messages, and do not stage an entry problem or bypass a safeguard to support your account.
Choose your next step
Review the workplace retaliation guide, unpaid wages guide, or discrimination guide if those concerns fit your experience. A job title alone does not establish a claim.
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